Shipping Terms and Conditions

  1. Shipping Method: Our online coffee business in Australia uses the regular post office for shipping. This means that we rely on the standard postal service provided by Australia Post or any other reputable postal service for delivering our products.
  2. Shipping Fees: Shipping fees will be calculated based on the weight, size, and destination of the package. The shipping fees will be clearly displayed during the checkout process on our website, and customers will be responsible for paying the shipping fees along with their coffee order.
  3. Shipping Timeframes: We will make our best effort to process and ship orders within 1-2 business days after the order is placed. However, please note that shipping times may vary depending on the destination and the efficiency of the postal service. Estimated shipping times will be provided during the checkout process, and we cannot be held responsible for any delays caused by the postal service.
  4. Shipping Restrictions: We currently only ship within Australia using regular post office services. We do not offer international shipping at this time. Additionally, we are unable to ship to P.O. boxes or parcel lockers, as regular post office services do not deliver to these addresses.
  5. Delivery Responsibility: Once the coffee package is handed over to the postal service, the responsibility for delivery lies with the postal service. We are not liable for any lost, stolen, or damaged packages during transit. However, in case of any issues, we will work closely with the postal service to resolve the matter to the best of our ability and assist our customers in tracking their packages.
  6. Delivery Address: It is the customer’s responsibility to provide the correct and accurate delivery address during the checkout process. We will not be held responsible for any delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. Customers are advised to double-check their shipping address before placing an order.
  7. Order Tracking: We will provide order tracking information to customers, if available, once the package is shipped. Customers can use the tracking information to track the progress of their shipment on the postal service’s website or contact the postal service directly for any inquiries.
  8. Order Modifications/Cancellations: Once an order is placed, it cannot be modified or canceled. Therefore, customers are advised to review their orders carefully before submitting them.
  9. Returns/Refunds: Due to the perishable nature of our coffee products, we do not accept returns or offer refunds on coffee purchases, unless the product is damaged or defective upon arrival. In such cases, customers must contact us within 48 hours of receiving the product and provide photographic evidence of the damage or defect. We will assess the situation on a case-by-case basis and may offer a replacement or refund at our discretion.
  10. Force Majeure: We shall not be liable for any delays or failures in delivery caused by events beyond our control, including but not limited to acts of God, natural disasters, strikes, riots, war, terrorism, or any other unforeseen circumstances that may affect the postal service or disrupt the normal course of business.
  11. Acceptance of Shipping Terms and Conditions: By placing an order on our website, customers acknowledge and accept these shipping terms and conditions in their entirety.

If you have any questions or concerns about our shipping terms and conditions, please feel free to contact us for further clarification.